We will charge 25€/25GBP/25USD for declined items, e.g. if you fail to reschedule a missed delivery attempt, refuse to sign for or will not pick up the order at your pick-up point. The fee + return cost will be deducted from the refunded amount once we have received the shipment back at our warehouse.
If you change your mind about things you ordered contact us at firstname.lastname@example.org immediately. You still have to collect your package and return it back to us.