Ordering and Delivery

Shipping

• What if I refuse to pay import charges?
• What delivery options do you offer?
• What are your processing and delivery times?
• What are your shipping costs?
• I am wondering about customs and import charges related to my order?

Order status

• What's the status of my order and how do I track the shipment?

Ordering

• I would like to buy a pair of sunglasses but prefer a different lens color. What can I do?
• I am looking for a sunglasses style which is no longer available on your website. What can I do?
• I would like to buy a pair of sunglasses but they are currently sold out. What can I do?

Changing or cancelling my order

• Can I change my order?
• Can I change the delivery address on my order?
• I changed my mind. Can I cancel my order? 
• What if I don’t accept/collect my order?